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Announcements (Automated Attendant)
Announcement Options
A caller plays an Announcement by selecting its Selector Code from a Main Menu or
Submenu. The call is disconnected four seconds after the Announcement finishes
playing unless the caller presses one of the following:
[
★
] [
4
]
Hear the Announcement again.
[
★
] [
7
]
Play the Automated Attendant Main Menu.
[
★
] [
#
]
Play the previous menu.
[
0
]
Perform the Automated Attendant’s Dial 0/Timeout Action.
[
★
] [
T
]
([
★
] [
8
]) Transfer to another extension.
[
★
] [
1
]
Play the Announcement in the alternate language (bilingual mode only).
Announcements and Bulletin Boards
Announcements are similar in function to Bulletin Board messages, but have some
significant differences as follows:
■
■
■
■
■
■
Announcements can be up to two minutes long. Bulletin Board messages can
be up to four minutes long.
Announcements must be created before they can be assigned to a Main Menu
or Submenu. Bulletin Board messages can be created any time.
An Announcement can be changed only by the System Administrator. A
Bulletin Board message is changed by the Bulletin Board mailbox owner.
Announcements can be accessed only from Automated Attendant Service
menus. Bulletin Board messages can be accessed from Voice Mail Service or
Call Answer Service, as well as from Automated Attendant Service.
Pressing [
0 ] while listening to an Announcement or within four seconds after it
finishes playing takes you to the Dial 0/Timeout Action destination specified
for the Automated Attendant Main Menu from which the Announcement was
accessed. Each Bulletin Board can have its own Dial 0 Destination.
Pressing [
★
] [
7
] while listening to an Announcement takes you to the Main Menu
for the Automated Attendant. Pressing [
★
] [
7
] while listening to a Bulletin Board
message takes you back to the Voice Mail Greeting.
Security Alert:
For security reasons, it is unwise to allow more than one person to access
System Administration. Therefore, if someone other than you will be changing
informational messages, consider using Bulletin Board messages instead of
Announcements.
5-4
Announcements (Automated Attendant)