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Glossary
A
Announcement
An informative message that provides frequently
requested information. It is recorded by the System
Administrator and plays to callers who select it
from an Automated Attendant’s Main Menu or
Submenu.
Automated Attendant mailbox
A mailbox with Class of Service 15–17 or 21–23
that provides Automated Attendant Service.
Callers who reach an Automated Attendant mailbox
hear a menu of options. If the Touch-Tone Gate is
On, the menu is preceded by the Automated
Attendant Touch-Tone Gate Greeting.
Automated Attendant Service
A mail system service that automatically answers
incoming calls and transfers them to an extension,
Calling Group, Hunt Group, or mailbox or plays a
Submenu or an Announcement. The transfer
destination can be predetermined by the System
Administrator or specified by the caller. The
System Administrator can program up to three
Automated Attendants.
Automated Attendant Touch-Tone Gate Greeting
If the Touch-Tone Gate is On, this is the first thing
that callers hear when an Automated Attendant
answers calls. A Day Greeting plays when the
company is open for business; a Night Greeting
plays when the company is closed.
B
Bilingual mode
Mail system operation that allows callers to select
one of two languages in which prompts, menus,
and Announcements are played. Bilingual
language combinations are English/French,
French/English, English/Spanish, and
Spanish/English. Contrast with Monolingual mode.
See also Primary language and Secondary
language.
Broadcast Message
A feature that lets the System Administrator send a
message to all Call Answer Service mailboxes at
the same time without having to address the
message individually to each mailbox.
Bulletin Board mailbox
A mailbox with Class of Service 19 in which the
owner can record a message that can be
accessed by callers. A Bulletin Board message
can be modified easily, without entering System
Administration.
Business Schedule
The days and hours that a business is open or
closed. This programmable option can be used to
determine when the Automated Attendant Day and
Night Main Menus play.
C
Call Answer Service
The mail system service that picks up unanswered
calls and transfers them to pre-defined mailboxes.
Callers can leave a message or transfer to another
extension.
Call Answer Service mailbox
A mailbox with Class of Service 1–6 or 18 that
provides storage space where messages can be
left for a subscriber. Call Answer Service mailbox
numbers usually are the same as the subscriber’s
extension number.
Call Answer Service Operator
The extension to which callers are transferred for
help, for example, when they press [
0 ] or make no
selection from the Automated Attendant’s Main
Menu.
Class of Service (COS)
This parameter defines the characteristics of a
mailbox. It identifies the mailbox storage space,
maximum message length, transfer permission,
Outcalling permission, and mailbox type (Call
Answer, Automated Attendant, Bulletin Board, or
Transfer-Only).
CNG
In the data communications environment, an
industry-standard tone that indicates that a fax
machine is ready to transmit.
Glossary
GL-1