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General Mailbox
General Mailbox
At a Glance
System Administration Menu
[
1
] System Parameters
[
6
] General Mailbox Owner
Programmable by System Administrator
Factory Settings
General Mailbox Owner
Extension 10
(All Automated Attendants)
General Mailbox AA1
9991
General Mailbox AA2
9992
General Mailbox AA3
9993
Mailbox Class of Service
5
General Mailbox Password
blank (not set)
General Mailbox Greeting See Appendix C
Mail System Planning Form
C
Description
Calls are directed to the Automated Attendant’s General Mailbox when the
Automated Attendant’s Dial 0/Timeout Action is set to Record a Message in the
General Mailbox and any of the following actions occur:
■
■
■
The caller does not respond to the Touch-Tone Gate greeting.
The caller does not make a selection from the Main Menu or a Submenu.
The caller dials [
0 ] at any time from a Main Menu, Submenu, or
Announcement.
The mail system has one General Mailbox for each Automated Attendant. The
General Mailbox numbers are 9991, 9992, and 9993 for Automated Attendant 1,
Automated Attendant 2, and Automated Attendant 3, respectively. The General
Mailbox numbers cannot be changed. The factory-set Class of Service for each
General Mailbox is 5. The Class of Service can be changed if needed.
Each General Mailbox has a factory-set owner, which is extension 10. The message
light at the General Mailbox Owner’s extension is turned On whenever a message is
placed in the General Mailbox. The General Mailbox Owner can be changed to any
extension. It is not necessary for the owner also to have a personal mailbox. You can
assign a General Mailbox Owner for each General Mailbox, or you can have one
owner for all of the General Mailboxes. The General Mailbox Owner should retrieve
messages from the General Mailbox and forward them to the appropriate mailboxes.
General Mailbox
5-43