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Verifying System Operation
and Troubleshooting
6
Contents
Verifying System Operation
Voice Mail Service
Verify Mail Service Greeting
Automated Attendant Service
Immediate Call Handling
Delayed Call Handling
Day Menu
Night Menu
Resume Regular Schedule
Fax Machines
Call Answer Service
VMS Extension Coverage
VMS Line Coverage
Troubleshooting
Callers hear ringing, but the mail system does not answer
The mail system does not answer immediately
Calls are routed to the wrong Automated Attendant
Calls are not transferred properly
Transferred calls ring first on intercom then on a line button
No one is on the line when you first answer a transferred call
Touch-tones are entered but not detected
A message cannot be left in a mailbox
A caller is cut off while leaving a message in a mailbox
A subscriber receives a busy signal when calling Voice Mail
A subscriber is unable to log in to Voice Mail
A subscriber is cut off while recording a mailbox name,
greeting, or message
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