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Case 3: The receptionist answers calls during the day; Automated
Attendant Service answers calls at night.
1.
Use Group Call Distribution (#206) Setting 1 to identify the lines to be
answered by Automated Attendant Service.
2.
Set VMS Hunt Schedule (#507) to Night Only.
3.
Set VMS Hunt Delay (#506) to Immediate.
Call Answer Service
Call Answer Service picks up unanswered calls and transfers them to pre-
define mailboxes. You must create a mailbox for each destination to which
callers can be transferred, with the following exceptions:
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Fax Extensions should not have mailboxes.
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The Call Answer Service Operator does not have to have a mailbox.
The Call Answer Service Operator is the extension to which you can
choose to transfer callers who need help.
There are four types of mailboxes that you can create.
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A Call Answer Service mailbox provides message storage space. When
a caller reaches a Call Answer Service mailbox, the caller hears a
greeting. If the mail system is in bilingual mode and the subscriber
recorded a greeting in two languages, the caller can switch between the
two languages. The caller can record a message, review and edit it, and
transfer to another extension or an operator.
When a caller leaves a message, Call Answer Service turns On the
message light on the subscriber’s phone. If the subscriber’s mailbox has
Outcalling privileges and the subscriber has Outcalling turned On, Call
Answer Service calls the numbers specified by the subscriber. The
subscriber can remotely log in and retrieve the message.
A Bulletin Board Mailbox provides an information message up to four
minutes long. When a caller reaches a Bulletin Board mailbox, the caller
hears the message. The caller cannot leave a message, but can transfer
to another extension.
A Bulletin Board mailbox is particularly useful for information that
changes frequently. The information can be modified easily without
entering System Administration.
An Automated Attendant mailbox provides access to a pre-defined
Automated Attendant. A caller who reaches an Automated Attendant
mailbox hears whatever was recorded for that Automated Attendant. The
caller can make selections from the Automated Attendant’s menus.
Introduction
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