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Troubleshooting
A subscriber is unable to log in to Voice Mail—
Continued
Possible Cause
Corrective Action
If the Security Violation Notification You can unlock a Call Answer
option is set to Mailbox Lock, the
Service, Transfer-Only, or Bulletin
mailbox may be locked because
Board mailbox by re-initializing the
of too many unsuccessful login
mailbox’s password.
attempts.
If system administration or the
System Administrator’s mailbox is
locked, you must call for support as
described on page 6-5.
Someone else is already logged in Only one person can log in to a
to that mailbox.
mailbox at a time. If necessary, the
user should change the mailbox
password to prevent unauthorized
use.
A subscriber is cut off while recording a mailbox
name, greeting, or message
Possible Cause
Corrective Action
The recording exceeded the time
Be sure the name, greeting, or
limit set for it.
message does not exceed the time
limit (see Appendix C), then re-
record it.
The mail system interpreted the
Re-record the name, greeting, or
speaker’s voice as a touch-tone
message.
signal.
6-10
Verifying System Operation and Troubleshooting