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Business Schedule and Temporarily Closed
Weekly Business Schedule
These are the most common reasons for changing your regular weekly schedule:
■
A change in your regular business hours
■
Extended hours for a sale or promotion
■
Holiday hours or a holiday closure
If you use the Business Schedule and you change your hours of operation, you must
reprogram the Business Schedule for the days that changed.
Temporarily Closed
You can program a planned Temporary Closing no matter which Schedule
Controller setting you use. The Temporary Closing overrides the Switch Mode and
the PARTNER MAIL Business Schedule.
When you schedule a Temporary Closing, callers hear the Automated Attendant
Night Main Menu.
If the Touch-Tone Gate is On, you have to choose one of the following options:
■
■
■
Use the Night Touch-Tone Gate Greeting.
Use the default Temporary Closure Greeting. (See Appendix C.)
Record a Temporary Closure Greeting.
IMPORTANT:
If you record a Temporary Closure Greeting, you must remember to do the
following:
■
If the system is in monolingual mode, prompt callers to press [ 1 ] if they
are calling from a touch-tone telephone.
■
If the system is in bilingual mode, prompt callers to press [ 1 ] to hear
prompts in the primary language or [
★
] [
1
] to hear prompts in the
secondary language.
If the Touch-Tone Gate is Off, normally a greeting does not play before the Main
Menu. However, when you use Close for Today, you have the following options:
■
■
■
Use the regular Night Greeting. If you choose this option, no greeting plays
before the Night Main Menu (that is, only the Night Main Menu plays).
Use the default Temporary Closure Greeting. (See Appendix C.) The greeting
plays before the Night Main Menu.
Record a Temporary Closure Greeting. The Temporary Closure Greeting that
you record plays before the Night Main Menu.
IMPORTANT:
If you record a Temporary Closure Greeting and the system is in bilingual
mode, greet callers in both the primary and secondary languages. The Main
Menu will prompt callers to select a language.
When you schedule a Temporary Closing, the programming remains in effect only for
the day or days you specify; then the regular schedule resumes automatically at
midnight.
Business Schedule and Temporarily Closed
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