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Verifying System Operation
Automated Attendant Service
If Automated Attendant Service is used, perform the following procedures as
applicable. If there are multiple Automated Attendants, repeat the procedures
for each Automated Attendant.
Immediate Call Handling
Use this procedure if the mail system is using Immediate Call Handling.
1.
Call in on a line answered by Automated Attendant Service. Automated
Attendant Service should answer after one or two rings.
2.
If multiple Automated Attendants are programmed, verify that the correct
Automated Attendant answers.
3.
Verify that the Automated Attendant answers the call correctly:
If the Automated Attendant’s Touch-Tone Gate is Off, the Main
Menu should play when the mail system answers.
If the Automated Attendant’s Touch-Tone Gate is On, the
Touch-Tone Gate Greeting should play before the Main Menu.
4. Repeat this test for each line answered by Automated Attendant Service.
Delayed Call Handling
Use this procedure if the mail system is using Delayed Call Handling. To test
Delayed Call Handling during business hours, you must ask the primary call
handler not to answer the call.
1.
2.
3.
4.
Call in on a line assigned to Automated Attendant Service. Automated
Attendant Service should answer after approximately four rings.
If multiple Automated Attendants are programmed, verify that the correct
Automated Attendant answers.
■
■
■
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Verify that the Automated Attendant answers the call correctly:
If the Automated Attendant’s Touch-Tone Gate is Off, the Main
Menu should play when the mail system answers.
If the Automated Attendant’s Touch-Tone Gate is On, the
Touch-Tone Gate Greeting should play before the Main Menu.
Repeat this test for each line assigned to Automated Attendant Service.
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Verifying System Operation and Troubleshooting