Filter
Top Products
Form K: Announcement Description
Form K: Announcement Description
32.
33.
34.
An Announcement provides up to two minutes of frequently requested information, such as
directions and hours of operation. Announcements can be updated regularly to provide callers with
the latest information about frequently-changing topics, such as weather reports, interest-rate
quotes, product prices, and entertainment listings.
An Announcement can be invoked from a Day Main Menu, a Night Main Menu, or a Submenu. Up to
99 Announcements can be created. The same Announcement can be invoked from more than one
menu. For Multiple Automated Attendants, the same Announcement can be invoked from more than
one Automated Attendant.
Announcements are similar to Bulletin Board messages. However, the following differences exist:
Announcements can be up to two minutes long, while Bulletin Board messages can be up to
four minutes long.
Announcements are recorded by accessing System Administration from the System
Administrator’s Mailbox. System Administration is not accessed to record a Bulletin Board
message.
Security Alert:
For security reasons it is unwise to allow more than one person to access System
Administration. Therefore, if someone other than the System Administrator will be
recording informational messages, it is strongly recommended that Bulletin Board
mailboxes be used rather than Announcements.
Announcement Number
The number for an Announcement that is invoked from a Main Menu is specified on Form H. The
number for an Announcement that is invoked from a Submenu is specified on Form J.
Announcement Name
The name for an Announcement that is invoked from a Main Menu is specified in the Description
column on Form H. The name for an Announcement that is invoked from a Submenu is specified in
the Description column on Form J.
Announcement
The following things should be considered when creating Announcements:
■
■
■
■
■
If the mail system is in bilingual mode, the Announcement must be written and recorded in
both the Primary Language and the Secondary Language.
Near the end of the Announcement, the caller can be instructed to press:
[
★
] [
4
] to play the Submenu again.
[
★
] [
7
] to return to the Main Menu.
[
★
] [
#
] to return to the previous menu.
[
0
] to perform the Dial 0/Timeout Action.
[
★
] [
T
] (or [
★
] [
8
]) to transfer to another extension.
After the Announcement, if the caller makes no response within the four seconds, the call is
disconnected.
Mail System Planning
A-21