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Troubleshooting
A caller is cut off while leaving a message in a
mailbox
Possible Cause Corrective Action
The message exceeded the time See Appendix C for maximum
limit.
message length.
The mail system interpreted the
No action is required.
caller’s voice as a touch-tone
signal.
A subscriber receives a busy signal when calling
Voice Mail
Possible Cause
Corrective Action
If it is 3 a.m., maintenance is
This is normal. Try again later.
being performed on the mail
system.
All mail system ports are busy.
Check the red lights on the mail
system unit during busy hours. If the
red lights are all on and you have a
two-port or a four-port system,
consider adding more ports.
A subscriber is unable to log in to Voice Mail
Possible Cause
Corrective Action
A mailbox was not created for this
Verify that a mailbox exists.
user.
The password is not correct.
Verify that the subscriber is using the
correct password. If the subscriber
forgot the correct password,
re-initialize the mailbox password.
Continued on next page
Verifying System Operation and Troubleshooting
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