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Troubleshooting
A message light on a single telephone is not
turned On and Off in a timely manner
Possible Cause
Corrective Action
It takes about 30 seconds for the
No action is required.
mail system to turn the message
light On or Off. If there is heavy
call traffic, it may take slightly
longer.
There are new messages in the Once you listen to all new messages,
mailbox.
the message light goes Off. If the
subscriber is responsible for multiple
mailboxes (for example, a personal
mailbox, General Mailboxes, and/or
Group Mailboxes), the subscriber
must check all of the mailboxes to
make sure there are no new
messages in any of them.
The message light is defective.
Check the message light:
1.
2.
3.
Lift the handset.
Press [
Feature
] [
0
] [
9
] (or [
#
] [
0
] [
9
]on a
standard phone) followed by the
extension number to turn on the
light.
Press [
Feature
] [
1
] [
0
] (or [
#
] [
1
] [
0
] on a
standard phone) followed by the
extension number to turn off the
light.
If the light does not work, call for
support as described on page 6-5.
Verifying System Operation and Troubleshooting
6-11