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Main Menus (Automated Attendant)
Menu Prompt
If the system is in monolingual mode, each Main Menu has a prompt (up to two
minutes long). If the system is in bilingual mode, each Main Menu has a prompt (up
to two minutes long) recorded in the primary language and a prompt (up to two
minutes long) in the secondary language.
The Main Menu prompt should tell callers what options are available on the Main
Menu. Options can include transferring to an extension, Hunt Group, Calling Group,
or mailbox, or playing an Announcement or Submenu. In addition, the prompt should
include the following information:
■
■
■
If Touch-Tone Gate is Off, include a greeting welcoming callers to your
company. (If the Touch-Tone Gate is On, this information should be included in
the Touch-Tone Gate Greeting, and should not be included in the Main Menu
prompt.)
If the system is in bilingual mode, the primary language prompt should inform
the callers in the secondary language that they may switch to the secondary
language by dialing [
★
] [
1
]. (If the Touch-Tone Gate is On, this information
should be included in the Touch-Tone Gate Greeting, and should not be
included in the Main Menu prompt.)
If you want to allow callers to use the Directory, provide instructions for
accessing it ([
★
] [
A
] or [
★
] [
2
]) and inform callers whether employees are listed
by first or last names.
Tell callers using rotary phones or callers needing assistance to stay on the
line or dial [
0
] (zero).
Following are examples of Touch-Tone Gate Greetings and Main Menus in
monolingual and bilingual mode:
Monolingual Mode Example with Touch-Tone Gate On
Touch-Tone Gate Greeting:
Welcome to Linco. If you are calling from a touch-tone phone press [
1 ] now.
Otherwise, please wait for assistance.
Main Menu:
For sales, press [
1
].
For customer service, press [ 2 ].
If you know the extension of the person you are calling, press [
8 ] and dial the
extension now.
For a directory of employees listed by last name, press [
★
] [
A
].
To reach the operator, press [ 0 ].
Bilingual Mode Example with Touch-Tone Gate On
(Primary Language, English; Secondary Language, Spanish)
Touch-Tone Gate Greeting:
Welcome to Linco. Bienvenidos a Linco. Si cuenta con teléfono de tonos, marque
[
★
] [
1
] para español ahora. If you are calling from a touch-tone telephone and want
to hear the prompts in English, press [ 1 ] now.
Main Menus (Automated Attendant)
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