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Immediate Call Handling
Incoming Calls
Control Unit
PARTNER MAIL
Receptionist
answers on
backs up
the second ring
PARTNER MAIL
Delayed Call Handling
Receptionist PARTNER MAIL
Incoming Calls
Control Unit answers incoming picks up unanswered
calls
calls after the fourth ring
PARTNER MAIL Services
Figure 1-2. Immediate and Delayed Call Handling
Here are a few simple ways to set up Automated Attendant Service:
■ Case 1: The receptionist is the primary call handler. Automated
Attendant Service handles overflow.
Use Group Call Distribution (#206) Setting 1 to identify the lines to be
answered by Automated Attendant Service.
1.
2.
3.
1.
2.
3.
Set VMS Hunt Schedule (#507) to Always.
Set VMS Hunt Delay (#506) to Delayed.
■
Case 2: Automated Attendant Service is the primary call handler.
Use Group Call Distribution (#206) Setting 1 to identify the lines to be
answered by Automated Attendant Service.
Set VMS Hunt Schedule (#507) to Always.
Set VMS Hunt Delay (#506) to Immediate.
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Overview of System Services and Features