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Glossary
System Administrator
The person who updates and maintains the mail
system to meet the company’s requirements.
System Administration Password
A password used to access the menus needed to
update and maintain the mail system.
System Language
See Primary language and Secondary language.
T
Temporary Closure Greeting
A greeting that callers can hear when a company
closes for a holiday or unexpectedly because of
inclement weather, emergency, or other reasons.
Toll Fraud
The unauthorized use of your telecommunications
system by third parties to make long distance
telephone calls. Under the law, you, the customer
are responsible for paying for part or all of those
unauthorized calls.
Touch-Tone Gate
A programmable feature that determines quickly
whether a caller is dialing from a rotary phone.
When the Touch-Tone Gate is On, callers who
reach an Automated Attendant must press [
1 ] for
monolingual mode; [
1 ] for the primary language
or [
★
] [
1
] for the secondary language for bilingual
mode before the Main Menu plays. If this is done,
the mail system plays the Main Menu. If it is not
done, the call is handled as specified by the
Automated Attendant Dial 0/Timeout Action. If the
Touch-Tone Gate is Off, callers who are calling
from a rotary phone must listen to the entire Main
Menu before their calls are handled according to
the Dial 0/Timeout Action.
Touch-Tone Gate Greeting
See Automated Attendant Touch-Tone Gate
Greeting.
Touch-tone receivers
Components in communications system modules
that decode DTMF (dual-tone multifrequency)
touch-tones. Touch-tone receivers are shared by
the mail system and the communications system.
Transfer-Only Mailbox
A mailbox with Class of Service 20 that allows calls
to be transferred to extensions that do not need
Call Answer Service mailboxes. A Transfer-Only
mailbox has no message storage space allotted to
it. It can have a Personal Greeting, mailbox name,
and Personal Operator.
Transfer Permitted
A characteristic defined by the mailbox’s Class of
Service that determines whether or not transfer is
permitted. If transfer is permitted, the mail system
will transfer callers to the communications system
extension associated with the mailbox. If transfer is
not permitted, the mail system will send calls
directly to the mailbox.
U
User
See Subscriber.
V
Voice Mail Greeting
The greeting that plays to subscribers who call
Voice Mail.
Voice Mail Service
A mail system service that enables subscribers to
send messages to other subscribers, retrieve their
own messages, record their own greetings, create
their own passwords, and program their own
Personal Operator.
Glossary
GL-5