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Troubleshooting
Calls are not transferred properly
Possible Cause
Corrective Action
Automated Attendant Service is
Make sure the menu prompt
not administered properly. matches the programmed Selector
Codes.
If the problem involves the Call
Answer Service Operator, be sure
the proper extension has been
designated as the Call Answer
Service Operator.
There may be a hardware problem.
Call for support as described on
page 6-5.
Transferred calls ring first on intercom then on a
line button
Possible Cause
Corrective Action
When the mail system transfers a
Wait until the ringing pattern changes
call to a phone that has a line
from “ring...BEEP” to
appearance for the line on which
“ring...BEEP...BEEP.” Then pick up
the call is received, the call rings
the call.
on the intercom button until the
mail system finishes the transfer.
Then the call moves to a line
button. This is normal operation.
No one is on the line when you first answer a
transferred call
Possible Cause
Corrective Action
You picked up the call while the
Wait until the ringing pattern changes
transfer was still in progress.
from “ring...BEEP” to
“ring...BEEP...BEEP” before you
answer the call.
Verifying System Operation and Troubleshooting
6-7