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Greetings (Personal)
When callers reach a Call Answer Service mailbox, they hear the mailbox’s Personal
Greeting followed by a beep tone. For example: “This is Pat Smith. I am out of the
office this morning. Please leave a message after the tone, and I will return your call
this afternoon. If you need immediate assistance, press 0 to speak to my assistant,
Lynn.” (In this example, Pat has programmed Lynn’s extension as the Personal
Operator for her phone.)
If no Personal Greeting is recorded, callers hear a default greeting followed by a
beep tone. The default greeting contains the mailbox name followed by “...is not
available. After recording, either hang up or press [
1 ] for more options. Record at the
tone.” If a mailbox’s name is not recorded, the mailbox number is played instead.
Callers who press [
1 ] after recording a message hear the following prompt: “To
approve, press [
★
] [
#
]. To play back, press [
2
] [
3
]. To re-record, press [
2
] [
1
]. To
delete, press [ ★ ] [ D ].” If they approve or delete the message, they are given the
option of recording another message in the mailbox, transferring to another
extension, or transferring to the operator (Personal Operator or Call Answer Service
Operator, depending upon what the subscriber has programmed.)
The “...press [
1 ] for more options...” instruction is not heard if a Personal Greeting is
recorded. Therefore, if subscribers want to notify callers of other options, they need
to state the options in their Personal Greetings.
Monolingual or Bilingual Mode
If the system is in bilingual mode, the subscriber can record Personal Greetings in
both the primary and secondary language. Each greeting in each language can be
up to two minutes long. The Personal Greeting should inform callers that they can
press [
★
] [
1
] to hear the greeting in the alternate language.
Related Mail System Features
The subscriber can choose a Personal Operator to whom callers will be transferred
if they press [
0 ] during or after the Personal Greeting or after leaving a message. If a
Personal Operator is not programmed, callers pressing [
0 ] will be transferred to the
Call Answer Service Operator.
Procedures
Recording a Personal Greeting
Action
You Hear...
Step 1
Log in to Voice Mail using your
Name, number of new messages and
extension number and password.
old messages, then Voice Mail Activity
Menu.
Step 2
Press [
3 ] to administer your name or
Prompt to press [
1 ] to administer your
greeting.
greeting or [
2 ] to administer your
name.
Greetings (Personal)
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