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Form I: Submenu Prompt Description
Form I: Submenu Prompt Description
26.
27.
28.
A Submenu provides callers with additional options when there are more options than can fit on the
Day or Night Main Menu. A Submenu can be invoked from an option on a Day Main Menu, a Night
Main Menu, or another Submenu.
Up to 99 Submenus can be created. It is recommended that no more than three levels be used; too
many menu levels can confuse callers. The same Submenu can be invoked from more than one
menu. For Multiple Automated Attendants, the same Submenu can be invoked for more than one
Automated Attendant.
When creating a submenu, Form I is used to write the prompt and Form J is used for the Submenu
definition.
Submenu Number
The number for a Submenu that is invoked from a Main Menu is specified on Form H. The number
for a Submenu that is invoked from another Submenu is specified on Form J.
Submenu Name
The name for a Submenu that is invoked from a Main Menu is specified in the Description column on
Form H. The name for a Submenu that is invoked from another Submenu is specified in the
Description column on Form J.
Submenu Prompt
The following things should be considered when writing a Submenu prompt:
If the mail system is in bilingual mode, the prompt must be written and recorded in both the
Primary Language and the Secondary Language.
Include five or fewer options.
List the options in order from the one expected to be most frequently selected to the one
expected to be least frequently selected.
In addition to Selector Code choices, a Submenu can ask the caller to press:
[
★
] [
4
] to play the Submenu again.
[
★
] [
7
] to play the Main Menu.
[
★
] [
#
] to play the previous menu.
[
0
] to perform the Dial 0/Timeout Action.
[
★
] [
T
] (or [
★
] [
8
]) to transfer to another extension.
[
★
] [
1
] to play the Submenu in the alternate language (bilingual mode only).
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Mail System Planning
A-19