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Submenus (Automated Attendant)
There can be up to 99 Submenus. Each Submenu can have up to nine options
on it. The same submenu can be assigned to more than one Automated
Attendant.
Selector Codes and Selector Code Actions
Selector Codes on a Submenu have no default Selector Code Actions to
determine the action performed when the caller presses the Selector Code. You
can assign one of the following five Selector Code Actions:
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Action 1–Selector Code Transfer
—When a caller presses the Selector
Code, the call is transferred to the predetermined extension, Hunt Group,
Calling Group, or mailbox (Call Answer Service, Bulletin Board, Transfer-
Only, or Automated Attendant) that is assigned to the Selector Code.
Action 2–Play a Submenu—When a caller presses the Selector Code,
another menu plays offering the caller additional options.
Action 3–Play an Announcement
—When a caller presses the Selector
Code, a recorded Announcement plays. If information needed by callers,
such as your business hours or mailing address, can be provided in a
two-minute Announcement, use this Selector Code Action.
Action 4–Prompted Transfer
—When a caller presses the Selector
Code, the caller is prompted to dial an extension of his or her choice.
Use this Selector Code Action if the first digit of your company’s
extensions coincides with the Selector Codes you want to use for
something other than Direct Extension Transfer. For example, if all
company extensions begin with 1 or 2, and you want to use Selector
Code 1 for a Submenu and Selector Code 2 for an Announcement,
program an unused Selector Code for Prompted Transfer. When the
caller presses the Selector Code programmed for Prompted Transfer, the
mail system will prompt the caller to enter the desired extension.
Action 5–Direct Extension Transfer—Callers can dial an individual
extension, Calling Group, Hunt Group, or mailbox of any type (Call
Answer Service, Bulletin Board, Transfer-Only, or Automated Attendant)
from the Submenu if the Selector Codes matching the first digit are
reserved for this Selector Code Action. For example, if all company
extensions begin with 1 or 2, you can assign Action 5 for Selector Codes
1 and 2 to enable callers to dial extensions 10 through 29 directly from
the Submenu. This Selector Code Action enables the system to
recognize the caller’s selection as the first digit of an extension, Calling
Group, Hunt Group, or mailbox instead of a menu option selection.
For examples and further discussion of Selector Code Actions see Main Menus
(Automated Attendant) in this chapter.
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Submenus (Automated Attendant)