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Main Menus (Automated Attendant)
Both the Day and the Night Main Menus must be programmed, even if they are
identical.
RECOMMENDATION:
Although you can create up to 99 menus with up to nine options on each
menu, it is recommended that you limit the number of menu levels to three and
the number of options on each menu to five so as not to confuse callers. Also,
remind callers from each menu that they can get assistance by dialing [
0 ].
If you delete a Bulletin Board mailbox, Announcement, or Submenu that is assigned
as a Selector Code transfer destination on a Main Menu, the Selector Code is deleted
automatically from the menu definition. However, you must re-record all menu
prompts that refer to the item that is deleted.
If you delete an extension, Calling Group, Hunt Group, Bulletin Board, Guest mailbox,
or Automated Attendant, you may need to re-record any menu prompt that refers to
the item that is deleted.
Related Mail System Features
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Announcements (Automated Attendant) must be created before they can
be assigned to a menu.
If the caller does not press a button within four seconds after the menu finishes
playing, or if the caller presses [
0 ], the call is handled as specified by the Dial
0/Timeout Action (Automated Attendant) for the Day or Night Main Menu.
If you change the Language mode (bilingual or monolingual) or the languages
administered, you may need to re-record the Main Menu prompts.
Submenus (Automated Attendant) must be created before they can be
assigned to a Main Menu.
Programming
Playing a Main Menu Prompt or Definition
Action
You Hear...
Step 1
Log in to the mail system as the System
Name, number of new messages and
Administrator.
old messages, Voice Mail Activity
Menu.
Step 2
Press [
9 ] for System Administration.
Prompt to enter the System
Administration Password + [
# ].
Step 3
Enter System Administration
Security message, then System
Password + [
# ].
Administration Menu.
Main Menus (Automated Attendant)
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