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Automated Attendant Service
Automated Attendant Service answers calls and plays a menu of options.
Callers can press buttons to select options, thereby determining how their calls
will be handled.
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The Automated Attendant’s Main Menu can include options to:
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Transfer the caller to an extension or mailbox that you specify.
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Play a Submenu of additional options.
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Play an Announcement containing frequently requested information
(such as directions to your office or your business hours).
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Prompt the caller to dial a transfer destination. If callers are not
familiar with your extension numbers, you can create a Directory of
subscribers that they can use.
Callers using rotary phones or callers needing assistance are
automatically transferred based on the Dial 0/Timeout Action that you
specify. For example, callers can be transferred to a person of your
choice or to the Automated Attendant’s General Mailbox.
If many of your callers have rotary phones, you can turn on a
Touch-Tone Gate so those calls can be handled more quickly. In this
case, a Touch-Tone Gate Greeting plays before the Main Menu. In
bilingual mode this greeting enables callers to choose the language they
want to hear. For more information, see Greetings (System).
If the Touch-Tone Gate is off, the Main Menu is the first thing callers hear
when the Automated Attendant answers. If the mail system is in bilingual
mode, the Main Menu prompt enables callers to choose the language
they want to hear.
An Automated Attendant operates in day mode when the business is
open and in night mode when the business is closed. Each mode has its
own menu structure. The Schedule Controller determines whether the
Automated Attendant follows the communications system’s Night Service
setting or an independent schedule that you program.
You can choose to have one or up to three Automated Attendants. If you
have multiple Automated Attendants, each one has its own set of menus
and schedule. For more information, see Single/Multiple Automated
Attendant.
If you have multiple Automated Attendants, you must assign lines that are
designated for Automated Attendant Service using Group Call
Distribution (#206) Setting 1 to Automated Attendant 2 and Automated
Attendant 3. Any lines not assigned to Automated Attendant 2 or 3 are
answered by Automated Attendant 1. For more information, see Line
Assignments.
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Overview of System Services and Features