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Glossary
D
Delayed Call Handling
Mode in which the communications system
receptionist (or other extensions) is the principal
handler for incoming (external) calls. The mail
system serves as backup.
Dial plan
The extension assignments possible in the
communications system. For PARTNER Plus
systems, extensions 10–33, 71–74, and 771–776;
for PARTNER II systems, extensions 10–57, 71–74,
and 771–776.
Dial 0/Timeout Action
Automated Attendant feature that determines how
a call is processed when a caller presses [
0 ] (zero)
or when a caller does not make a selection from
the Main Menu or from a Submenu. With the
Touch-Tone Gate On, this feature also determines
how a call is processed if the caller does not
respond within four seconds after the Touch-Tone
Gate Greeting finishes playing. Calls can be
transferred to the Call Answer Service Operator,
the General Mailbox, or an extension, or they can
be disconnected. This feature is programmed
separately for day and night operation by the
System Administrator.
Directory
Subscribers are listed in the Directory by either
their last name or their first name. Callers and
subscribers can use the Directory to transfer from
within the mail system to a subscriber whose
extension they do not know. In addition,
subscribers can use the Directory to address
messages to other subscribers.
E
Extension
Number that identifies an end-point within the
communications system. A phone or other voice or
data equipment typically is connected to the
extension.
F
Factory setting
The setting that is in effect when the
communications system or the mail system is
shipped from the factory. Sometimes these
settings are referred to as default settings.
Fax Message Receiver
The extension designated to receive notification
that a fax has been transferred to the Fax
Extension.
Fax tone
See CNG.
G
General Mailbox
A Call Answer Service mailbox where callers can
leave messages if they are dialing from a rotary
phone, or do not know the extension of the person
they would like to contact. There is one General
Mailbox for each Automated Attendant. See also
General Mailbox Owner.
General Mailbox Owner
The extension whose message light is turned on
whenever a message is placed in the General
Mailbox.
Greeting
Initial message that plays to callers. See also
Automated Attendant Touch-Tone Gate Greeting,
Personal Greeting, Temporary Closure Greeting,
and Voice Mail Greeting.
Group List
A list of mailboxes that is assigned a number (1–
99). Subscribers can record a single message and
send it to all of the mailboxes on the list at the
same time simply by using the Group List number.
The System Administrator maintains Group Lists.
Group Mailbox
A mailbox that is assigned to a Hunt Group
(extension 771-776) or Calling Group (extensions
71–74). A Group Mailbox can be any type mailbox
(Call Answer, Automated Attendant, Bulletin Board,
or Transfer-Only).
GL-2
Glossary