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Troubleshooting
Touch-tones are entered but not detected
Possible Cause
Corrective Action
The system is not able to interpret
touch-tones while a prompt or
greeting plays because the line is
too noisy.
Wait until the prompt or greeting
finishes before entering
touch-tones. If the problem is
solved, you may want to call the
telephone company to correct the
noisy lines, If the problem is not
solved, go to Step 2.
1.
2.
3.
If you are using a speakerphone.
turn off the microphone. If you are
not using a speakerphone or if
turning off the speakerphone does
not correct the problem, go to
Step 3.
There may be a hardware
problem. Call for support as
described on page 6-5.
A message cannot be left in a mailbox
Possible Cause
Corrective Action
The Call Answer Service mailbox
The subscriber must delete
is full.
unneeded messages from the
mailbox.
You reached a Transfer-Only
Messages cannot be left in a
mailbox.
Transfer-Only mailbox.
NOTE:
Mailbox storage capacity is either 10 or 60 minutes, depending on the
mailbox’s Class of Service. If subscribers with mailboxes with 10-minute
capacity frequently hear the Mailbox 80% Full or Mailbox Full message,
you may want to change the Class of Service to increase the storage size
of their mailboxes.
6-8
Verifying System Operation and Troubleshooting