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Form E: Touch-Tone Gate Description
Form E: Touch-Tone Gate Description
14.
15.
16.
Multiple Automated Attendant ONLY
If there are Multiple Automated Attendants, check one of the three boxes to show to which
Automated Attendant this form applies.
Touch-Tone Gate ( ✔ = Off)
It is recommended that the Touch-Tone Gate be On if most callers have rotary telephones
and Off if most callers have touch-tone telephones.
When the Touch-Tone Gate is on, calls from rotary telephones can be handled more quickly.
If the Touch-Tone Gate is on, the caller hears the Touch-Tone Gate Greeting before the
Automated Attendant menu prompt.
—
In monolingual mode, the greeting should tell the caller to press [
1 ] if calling from a
touch-tone telephone.
—
In bilingual mode, the greeting should tell the caller to press [
1 ] to choose the Primary
Language or [
★
] [
1
] to choose the Secondary Language.
If the caller does not respond, the Automated Attendant assumes that the caller has a rotary
telephone and handles the call as determined by the Dial 0/Timeout Action. The caller does
not have to listen to the Automated Attendant Main Menu prompt before the call is handled.
If the Touch-Tone Gate is off, a caller with a rotary telephone must listen to the entire Main
Menu prompt, then wait an additional four seconds before the call is handled.
For Multiple Automated Attendants, each Automated Attendant has its own Touch-Tone Gate
setting. The settings can be the same for all Automated Attendants, or they can be different.
Touch-Tone Gate Greetings
Complete this section only if the Touch-Tone Gate is set to On.
A Touch-Tone Gate Greeting plays only if the Touch-Tone Gate is On. There are factory-set
greetings in English, French, and Spanish. For example, this is the factory-set greeting for a
monolingual English system:
“Welcome to PARTNER MAIL. If you are calling from a touch-tone telephone,
press 1 now; otherwise, please wait for assistance.”
And this is the greeting for a bilingual system with English as the Primary Language and French as
the Secondary Language:
“Welcome to PARTNER MAIL. PARTNER MAIL vous souhaite la bienvenue. Pour
Ie français, appuyez sur I’étoile suivit du un maintenant. Si vous n’appelez pas
d’un appareil téléphonique touch-tone, veuillez patienter. If you are calling from a
touch-tone telephone, press 1 now; otherwise, please wait for assistance.”
If a customized greeting is to be recorded, keep the following things in mind:
■
■
■
■
■
■
This greeting is the first thing that callers hear when the Automated Attendant answers.
The greeting should welcome callers to the company.
There is a day greeting and a night greeting.
In monolingual mode, both day and night greetings must tell callers to press [
1 ] if calling from
a touch-tone telephone.
A-12
Mail System Planning