Filter
Top Products
Main Menus (Automated Attendant)
For example, the Travel Agency has eighteen travel agents with extensions
ranging from 11 to 29. The Travel Agency wants callers to be able to reach
these agents from the Main Menu, but wants to use Selector Codes 1 and 2 for
other options (Cruises and Corporate Travel). The Travel Agency assigns
Action 4 to Selector Code 8. The Travel Agency’s Main Menu says, “If you
know your party’s extension, press [
8 ].” When a caller presses [ 8 ], the system
says, “Please enter the extension.” After the caller enters the extension, the
transfer is completed.
■
Action 5—Direct Extension Transfer —Callers can dial an individual
extension, Hunt Group, Calling Group, or mailbox of any type (Call Answer
Service, Bulletin Board, Transfer-Only, or Automated Attendant) from the Main
Menu if the Selector Codes matching the first digit are reserved for this
Selector Code Action.
For example, if all company extensions begin with 1 and 2, you can assign
Action 5 for Selector Codes 1 and 2 to enable callers to dial extensions 10
through 29 directly from the Main Menu.
If you know the extension of the person you are calling, dial the extension
now.
For cruises, press [
3
].
For corporate travel, press [ 4 ].
For personal travel, press [
5 ].
For discounted trip information, press [
6 ].
Or stay on the line for assistance.
If the caller presses [
1 ] or [ 2 ], the system recognizes the caller’s selection as
the first digit of an extension number instead of a menu option selection.
Caller Options
In addition to the Selector Codes, the following options are available from the Main
Menu:
[
★
] [
4
]
Replay the Menu
[
0
]
Perform the Dial 0/Timeout Action
[
★
] [
T
]
([
★
] [
8
]) Transfer to Another Extension
[
★
] [
1
]
Play the Menu in the Alternate Language (bilingual mode only)
Considerations and Constraints
The Day and Night Main Menus are the top-level menus from which callers can
transfer to an extension, Hunt Group, Calling Group, or mailbox or play a Submenu or
an Announcement. You must program the Day and Night Main Menus after you have
programmed the Announcements and Submenus they offer as menu options.
5-102
Main Menus (Automated Attendant)