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Glossary
Outcalling list
The programmed numbers that the mail system
dials when Outcalling is On and a new message is
received in the subscriber’s mailbox. An Outcalling
list can contain up to five numbers.
Outcalling Schedule
The time during which Outcalling is attempted
when Outcalling is On and a new message is
received in the subscriber’s mailbox.
P
Personal Greeting
A message recorded by the subscriber that callers
hear when they are transferred to the subscriber’s
mailbox. Each subscriber can record up to three
Personal Greetings.
Personal Operator
The extension to which calls are transferred if a
caller dials [
0 ] while in the subscriber’s mailbox.
Each subscriber can program a Personal Operator.
If a Personal Operator is not programmed, the calls
are transferred to the Call Answer Service
Operator.
Primary language
In bilingual mode, the default language used for
playing prompts, menus, and Announcements to
callers. Contrast with Secondary Language.
R
RMD
Remote Maintenance Device. A piece of mail
system equipment that allows authorized service
personnel to call the mail system and perform
maintenance and diagnostic services from a
remote location.
S
Schedule Controller
A mail system feature that determines whether the
communications system’s Switch Mode or the
PARTNER MAIL Business Schedule controls the
Day and Night operation of the Automated
Attendant. Each Automated Attendant has its own
Schedule Controller.
Secondary language
In bilingual mode, the alternate language in which
callers can choose to play prompts, menus, and
Announcements. Contrast with Primary Language.
Security Violation Notification
An action that takes place when there are too many
consecutive unsuccessful attempts to log into a
mailbox.
Selector Code
A one-digit number (1–9) representing a menu
option that callers select from a Main Menu or a
Submenu to transfer them to an extension, Calling
Group, Hunt Group, or mailbox, or to play a
Submenu or an Announcement. Selector Codes
can also be reserved for direct dialing of individual
extension numbers. See also Selector Code Action.
Selector Code Action
The type of action taken when a caller enters a
Selector Code. The possible actions are: transfer
the caller to a predetermined extension, Calling
Group, Hunt Group, or mailbox, play a Submenu,
play an Announcement, prompt to transfer to an
extension, or direct (unprompted) transfer to an
extension of the caller’s choice. See also Selector
Code.
Submenu
A lower-level menu that is selected from a Main
Menu or from another Submenu. It presents
additional options that a caller can select by
entering the corresponding Selector Code. Based
on pre-defined associations between menu options
and Selector Codes, the Automated Attendant
routes the call to an extension, Calling Group, Hunt
Group, mailbox, Submenu, or Announcement. See
also Selector Code.
Subscriber
A person who owns or has responsibility for a
mailbox.
GL-4
Glossary