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Directory
At a Glance
Caller Options
[
★
] [
A
] ([
★
] [
2
])
Used by
Internal or external callers
Description
Callers and mail system subscribers can use the Directory to reach a subscriber
whose extension they do not know. In addition, subscribers can use the directory to
address messages to other subscribers. If a caller does not know the extension of
the person called, the caller can enter the first four letters of the destination name
and the system will announce the matches it finds so that the caller can select the
correct extension. If only one match is found, the call is transferred automatically.
Related Mail System Features
Record instructions for using the Directory on the Automated Attendant Main
Menus or Submenus. Tell callers to press [
★
] [
A
] ([
★
] [
2
]) to access the Directory
and tell them whether people are listed by first names or last names. For
example, “If you know the last name of the person to whom you want to
transfer, press [
★
] [
A
]. You will then be prompted to enter the first four letters of
the last name.” See Main Menus (Automated Attendant), and Submenus
(Automated Attendant).
You may also want to instruct callers and subscribers who reach Voice Mail
Service, Call Answer Service, or an Automated Attendant Announcement that
they can press [
★
] [
T
] ([
★
] [
8
]) followed by [
★
] [
A
] ([
★
] [
2
]) to access the Directory
at any time. See Announcements (Automated Attendant).
Subscribers can use the Directory when sending or forwarding a message to
another subscriber. See Personal Mailbox Administration.
You enter a Directory name for each mailbox when you create the mailbox.
Use either first names or last names consistently. See Mailbox.
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Directory