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Glossary
Group Mailbox Owner
The System Administrator can assign an Owner for
each Group Mailbox that is a Call Answer Service
mailbox. The message light on the Group Mailbox
Owner’s telephone is turned on whenever a
message is deposited in the Group Mailbox.
Guest Mailbox
A Call Answer Service mailbox (with Class of
Service 5, 6, or 18) that is assigned to a visitor,
guest, or employee who needs to receive
messages but does not have a phone assigned.
I
Immediate Call Handling
Mode in which Automated Attendant Service
serves as the primary call handler for incoming
(external) calls. The communications system
receptionist (or other extensions) serves as backup
for the Automated Attendant.
L
Line Assignments
A feature used to assign the lines identified using
Group Call Distribution (#206) Setting 1 that are to
be answered by Automated Attendant 2 and
Automated Attendant 3, when the mail system is
configured for Multiple Automated Attendants.
Lines not specifically assigned to Automated
Attendant 2 or Automated Attendant 3 are
answered by Automated Attendant 1.
Line ownership
Line ownership associates a mailbox with a line. It
can be implemented using Group Call Distribution
(#206) Setting 3 or Line Coverage Extension
(#208). The mail system handles the call based on
the type of mailbox that owns the line.
M
Mailbox
See Automated Attendant mailbox, Bulletin Board
mailbox, Call Answer Service mailbox, General
mailbox, Group Mailbox, Guest Mailbox, and
Transfer-Only mailbox.
Main Menu
A list programmed for an Automated Attendant
from which the caller selects an option by entering
the corresponding Selector Code. Based on pre-
define associations between menu options and
Selector Codes, the Automated Attendant transfers
the call to a specific extension, Calling Group, Hunt
Group, mailbox, Submenu, or Announcement. The
System Administrator programs Day and Night
Main Menus. See also Selector Code.
Monolingual mode
Mail system operation in which a single language is
used for prompts, menus, and Announcements.
The available languages are English, French, and
Spanish. Contrast with Bilingual Mode.
Multiple Automated Attendant
A feature that allows the mail system to be set up
with up to three Automated Attendants. Each
Automated Attendant has its own Day and Night
Main Menu and its own Touch-Tone Gate, Dial
0/Timeout Action, General Mailbox, and Schedule
Controller.
N
Numbering Plan
See Dial Plan.
O
Outcalling
A mail system feature that calls up to five outside
or inside numbers, or pager/beepers, to inform a
subscriber when a new message arrives in his or
her mailbox. Subscribers administer their own
Outcalling list, Outcalling Schedule, the number of
times (cycles) the Outcalling list is dialed, and the
minimum number of minutes to wait between
Outcalling attempts. Subscribers also can turn
Outcalling On or Off as required. This feature is
available only if a subscriber’s mailbox has a Class
of Service that permits its use.
Outcalling Cycles
The number of times the system dials the
designated numbers in the Outcalling list when
Outcalling is On and a new message is received in
the subscriber’s mailbox.
Glossary
GL-3