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Troubleshooting
Outcalling is not working—
continued
Possible Cause
Corrective Action
The Outcalling number is not Check that the Outcalling number is
programmed properly. correct. If the number is an outside
(external) number, be sure [
9
] [
★
]
precedes the telephone number. All
numbers must end with [
★
] [
3
]. If the
Outcalling number is not
programmed properly, the
subscriber should re-program the
number.
If the Outcalling number is for a
There must be a sufficient number of
digital pager or beeper, there may
pauses between the pager number
not be enough pauses in the
and the Personal Identification
number.
Number (PIN), or between the pager
number and the callback number for
the paging system to answer before
the PIN and/or callback number is
dialed. The subscriber may need to
experiment to find the correct
number of pauses.
A line is not available to place a
If all lines are in use when the mail
call.
system attempts to outcall, the
outcall does not go through. The mail
system waits the amount of time
programmed as the Outcalling Delay
before trying to call again. The
subscriber can increase the number
of Outcalling Cycles or increase the
minutes between outcalls. If the
problem is not solved, consider
adding more lines.
Continued on next page
Verifying System Operation and Troubleshooting
6-15