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Procedure
Using the Directory to Reach a Subscriber
Action
You Hear...
Step 1
From an Automated Attendant Menu or Prompt to enter the first four letters of the
Submenu:
person’s name. Go to Step 3.
Press [
★
] [
A
] ([
★
] [
2
]) to use the
Directory.
From Voice Mail Service, Call Answer Prompt to enter an extension number.
Service, or an Automated Attendant
Announcement:
Press [
★
] [
T
] ([
★
] [
8
]).
Step 2
Press [
★
] [
A
] ([
★
] [
2
]) to use the
Prompt to enter the first four letters of
Directory.
the person’s name. Go to Step 3.
Step 3
Enter the first four letters of the name.
Use [
7 ] for the letter Q. Use [ 9 ] for the
letter Z.
Example: to find the extension of Joe
Conlin, if names are listed by last name,
dial [
2
] [
6
] [
6
] [
5
] (CONL).
Step 4
One of the following actions occurs:
A match is found.
The matching name and extension
number, then a statement that the call is
being transferred.
Procedure is complete.
The letters match more than one
Statement of the number of matches
person.
found, then the matching names. Go to
Step 5.
No match is found.
The system announces that no matches
were found. Procedure is complete.
Step 5
Select the correct entry.
Extension number for future reference,
then statement that the call is being
transferred. Procedure is complete.
Using the Directory to Address a Message
To send a message to a subscriber using the Directory, see “Recording and Sending
a Message” under Personal Mailbox Administration. To forward a message, see
“Forwarding a Message” under Personal Mailbox Administration.
Changing a Directory Listing
To change a Directory entry, see “Changing a Mailbox Name” under Mailbox.
Directory
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