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Considerations and Constraints
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For security reasons, the mail system will not transfer a call to any destination
that does not have a mailbox. Therefore, you must create a mailbox for every
extension, Hunt Group, and Calling Group that callers need to reach from the
mail system.
There are two exceptions:
— The extension designated as the Call Answer Service Operator is not
required to have a mailbox.
—
The extensions or Hunt Groups designated as Fax Extensions should
not have mailboxes.
A total of 100 mailboxes (Automated Attendant mailboxes, Call Answer Service
mailboxes, and Bulletin Board mailboxes) can be created, but to avoid call
traffic problems, a maximum of 60 is recommended for a six-port system, 40
for a four-port system, and 20 for a two-port system.
Up to 58 Transfer-Only mailboxes can be created.
When a caller is listening to a Bulletin Board message, the mail port that the
caller is using is not available for other calls. Therefore, you must take into
account port usage when creating Bulletin Board mailboxes. If you want to
have many Bulletin Board mailboxes, you may want to add more ports to the
system. Contact your salesperson or authorized dealer.
You can modify the Class of Service for a mailbox if the new Class of Service
is for the same Mailbox Type. For example, you can change a mailbox from
Class of Service 2 to 3 because both are Call Answer Service mailboxes. You
cannot, for example, change a Bulletin Board mailbox (Class of Service 19)
into a Call Answer Service mailbox (Class of Service 1–6 or 18). If you want a
mailbox of a different type, you must delete the unwanted mailbox and create
a new mailbox with the desired Class of Service.
Related Communications System Features
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Calling Group Extensions (#502) is used to assign extensions to a Calling
Group.
Hunt Group Extensions (#505) is used to assign extensions to a Hunt Group.
Automatic VMS Cover (#310) automatically routes an extension’s unanswered
intercom and transferred calls to Call Answer Service so that callers can leave
a message.
For Release 4.0 and later communications systems only, VMS Cover Rings
(#117) determines the number of times calls ring before they are sent to Call
Answer Service.
Users can program the VMS Cover feature on a button with lights to manually
turn Voice Mail On and Off.
Users can program a Voice Mailbox Transfer button to transfer callers directly
to a specific extension’s mailbox.
Users can program a Do Not Disturb button to prevent incoming calls from
audibly alerting.
Mailbox
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