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Troubleshooting
Troubleshooting
If you have a problem with your system, you may be able to solve it by following
the appropriate troubleshooting procedures described in this chapter. If not,
you can call for help: in the continental U.S., call the hotline at 1 800 628-
2888; outside the continental U.S., call your Sales Representative or local
Authorized Dealer.
Callers hear ringing, but the mail system does
not answer
Possible Cause
Corrective Action
All mail system ports are busy. Check the red lights on the mail
system unit during busy hours. If the
red lights are all on and you have a
two-port or a four-port system,
consider adding more ports.
Power to the mail system is turned Check to be sure power to the mail
off.
system is turned on.
The modular cords connecting the Check the modular cords to make
mail system unit to the
sure they are securely connected.
communications system 206
Call each extension connected to a
module are loose.
mail system port to see if the call is
answered. If it is not answered, you
may need to replace the modular
cord to that port. Call for support as
described above.
The mail system is not Call for support as described above.
programmed properly.
The mail system does not answer immediately
Possible Cause
Corrective Action
Automated Attendant Service is
Check the communications system
administered for Delayed Call
VMS Hunt Delay (#506) setting. If it is
Handling.
Immediate, calls should be answered
after one or two rings. If it is Delayed,
calls should be answered after
approximately four rings.
Continued on next page
Verifying System Operation and Troubleshooting
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