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Troubleshooting
Outcalling is not working—
continued
Possible Cause
Corrective Action
The communications system Check the communications system
extension connected to the mail
Outgoing Call Restriction (#401),
system Outcalling port is
Disallowed Phone Number Lists
restricted.
(#404), Disallowed List Assignment
(#405), Allowed Phone Number Lists
(#407), and Allowed List Assignment
(#408) settings.
The modular cord connecting the
Check the connections between the
mail system Outcalling port to the
Outcalling port and the 206 module:
communications system 206
On a two-port system, check the
module is loose.
connection to port 2.
On a four-port system, check the
connection to port 4.
On a six-port system, check the
connections to ports 5 and 6.
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If the problem occurs during times
Call for support as described on
of heavy call traffic, there may be
page 6-5.
insufficient touch-tone receivers
on the communications system
modules, or there may be a
defective touch-tone receiver.
6-16
Verifying System Operation and Troubleshooting