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Mailbox
Mailboxes of any type (Call Answer Service, Automated Attendant, Bulletin Board, or
Transfer-Only) can be created for Calling Groups (71, 72, 73, 74) and Hunt Groups
(771, 772, 773, 774, 775, 776). Then, if the group is busy when a caller tries to
transfer from the mail system to the group, the caller will be transferred to the
mailbox.
NOTE:
The system considers a Hunt Group to be busy if all members of the group are
on the phone or have Do Not Disturb turned On. A Calling Group is busy if all
members of the group have Do Not Disturb turned On, a call is ringing in the
Calling Group, or the Calling Group is being paged. Be aware that there is no
Voice Mail coverage for calls that are ringing in a Calling Group or a Hunt
Group.
Outcalling Permission
If Outcalling is permitted and turned On, whenever a new message is placed in the
subscriber’s mailbox, the mail system calls up to five telephone numbers designated
by the subscriber.
Security Alert:
Use discretion when allowing Outcalling, as there are no constraints placed on
the destination of the outside call other than those imposed by the
communications system’s Outgoing Call Restriction (#401), Disallowed Phone
Number Lists (#404), and Allowed Phone Number Lists (#407). Business needs
should dictate the use of Outcalling.
The factory setting for Outcalling is Off for subscribers who have this feature
assigned. The individual subscriber must use Voice Mail Service to administer
Outcalling numbers and turn On Outcalling.
Mailbox Language (Bilingual Mode only)
If the mail system is in bilingual mode, you must select a mailbox language when
creating the mailbox. Once the subscriber has successfully logged into Voice Mail
Service, this is the language in which all menus and prompts are played.
When the communications system directs an unanswered call to the subscriber’s
mailbox for Call Answer Service treatment, the caller hears the subscriber’s Personal
Greeting played in the mailbox language. The caller can choose to have the greeting
and prompts play in the alternate language by pressing [
★
] [
1
].
If Automated Attendant Service transfers the caller to a mailbox, the mailbox’s
Personal Greeting or Bulletin Board message plays in the language selected in
Automated Attendant Service. The caller can change to the alternate language at any
time by pressing [
★
] [
1
].
When creating an Automated Attendant mailbox with the system in bilingual mode,
you will be prompted to select a language for the mailbox, but it is never used and
does not affect the functioning of the mailbox in any way.
Mailbox
5-87