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Troubleshooting
Outcalling is delayed
Possible Cause
Corrective Action
There is heavy call traffic and Reduce Outcalling volume. If the
Outcalling volume on the mail
problem is not resolved, consider
system. The same port used for
adding more ports to the mail
Outcalling also is used for
system.
message light activation and
deactivation and call handling.
If the problem occurs during times
Call for support as described on
of heavy call traffic, there may be
page 6-5.
insufficient touch-tone receivers
on the communications system
modules, or there may be a
defective touch-tone receiver.
Outcalling is not working
Possible Cause
Corrective Action
The message arrived outside the
This is normal operation. Outcalling
hours programmed in the is performed only during the hours
subscriber’s Outcalling Schedule, specified by the subscriber’s
or the Outcalling period was over.
Outcalling Schedule. Outcalling will
be done only for messages received
during the Outcalling period.
Outcalling is not turned On.
Verify that the subscriber has
Outcalling turned On.
Continued on next page
6-14
Verifying System Operation and Troubleshooting