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Dial 0/Timeout Action (Automated Attendant)
Dial 0/Timeout Action (Automated
Attendant)
At a Glance
System Administration Menu
[
3
] Automated Attendant
[
1
] Day Menu
[
6
] Modify Menu
[
0
] Transfer to Call Answer Service Operator
[ 1 ] Record a Message in the General Mailbox
[
2
] Disconnect
[
3
] Transfer to Extension
[
2
] Night Menu
[
6
] Modify Menu
[ 0 ] Transfer to Call Answer Service Operator
[
1 ] Record a Message in the General Mailbox
[
2
] Disconnect
[
3
] Transfer to Extension
Programmable by
System Administrator
Factory Settings
Day
Transfer to Call Answer Service Operator
Night
Record a Message in the General Mailbox
Mail System Planning Form
H
Description
The Dial 0/Timeout Action is used by Automated Attendant Service to determine what
happens to a call in the following situations:
■
The caller does not respond to the Touch-Tone Gate Greeting.
■
The caller does not make a selection from a Main Menu or Submenu.
■
The caller dials [ 0 ] at any time (from a Main Menu, Submenu or
Announcement).
The Dial 0/Timeout Action can be one of the following:
■
Transfer to Call Answer Service operator
■
Record a Message in the General Mailbox
■
Disconnect
■
Transfer to an Extension
5-32
Dial 0/Timeout Action (Automated Attendant)