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Call Answer Service mailboxes with Class of Service 5, 6, or 18 also can be
created for people who need to be able to receive messages, but who do not
have their own extensions, such as temporary workers, contract workers, and
consultants. These are called Guest Mailboxes.
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Transfer-Only Mailboxes allow transfers to extensions that do not need
mailboxes with message storage capability. For example, you can create a
Transfer-Only mailbox to allow transfers to an extension in a conference room,
factory area, or warehouse.
Each Transfer-Only mailbox has a greeting, password, mailbox name, and
Personal Operator. You should identify the person who will be responsible for
maintaining the mailbox.
When callers request that the mail system transfer them to an extension that
has a Transfer-Only mailbox, if the extension is not busy, the mail system
transfers the call. However, if the extension is busy, the caller hears the
mailbox’s Personal Greeting (if one is recorded) or a default greeting (if a
Personal Greeting is not recorded). The caller cannot leave a message, but
can request a transfer to another extension. If the caller presses [
0 ], the call is
transferred to the mailbox’s Personal Operator (or to the Call Answer Service
Operator, if a Personal Operator is not administered).
Bulletin Board Mailboxes provide informational messages up to four minutes
long to callers. Callers cannot leave messages in Bulletin Board mailboxes.
Bulletin Board messages are particularly useful for information that changes
frequently. These messages can be modified easily, without entering System
Administration. You should identify the person who will be responsible for
updating the Bulletin Board message and maintaining the mailbox password.
The following is an example of a Bulletin Board message used to provide
homework assignment information:
“The homework assignment for March 15th is to read pages 61–84
in your Geography textbook and to answer questions 1–10 on
page 78. There will be a quiz on Chapters 1 through 3 on
Thursday. To hear this message again, press [
★
] [
4
] now. To get
homework assignments for other classes, press [ 0 ]. If you are
finished, please hang up.”
Automated Attendant Mailboxes provide access to a predetermined
Automated Attendant. A caller who reaches an Automated Attendant mailbox
hears whatever was recorded for that Automated Attendant; the caller cannot
leave a message. This type of mailbox may or may not have an associated
extension.
An Automated Attendant mailbox can be used to provide Automated
Attendant Service for lines that you want to be handled differently than the
communications system VMS Hunt Delay (#506) and/or VMS Hunt Schedule
(#507) settings specified.
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Mailbox