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Automated Attendant Service
Automated Attendant Service
At a Glance
System Administration Menu
[
3 ] Automated Attendant
[
1
] Day Menu
[
2
] Night Menu
[
3
] Submenus
[
4
] Announcements
[
5
] Touch-Tone Gate
[ 6 ] Line Assignments (Multiple Automated Attendant
Operation only)
Programmable by
System Administrator
Capacities
Maximum Number of
3
Automated Attendants
Description
Automated Attendant Service provides the mail system’s call handling features. This
service can answer calls and present callers with menus of selectable options, such
as transferring to specific extensions or playing recorded Announcements.
Automated Attendant Service can also automatically route calls, accept fax calls, and
answer calls based on a programmed Business Schedule.
Automated Attendant Service can be programmed only by you, the System
Administrator, by logging in to System Administration and selecting option [
3 ] from
the System Administration Menu.
Important Information about Multiple Automated Attendants: All calls routed to
the mail system for Automated Attendant Service using Group Call Distribution
(#206), Setting 1—Assigned will have the same VMS Hunt Schedule and VMS Hunt
Delay, For information about alternative Multiple Automated Attendant configurations,
see Single/Multiple Automated Attendant.
Related Communications System Features
■
■
■
Group Call Distribution (#206) Setting 1—Assigned is used to identify which
lines are answered by Automated Attendant Service.
VMS Hunt Delay (#506) is used to specify Immediate or Delayed call handling.
VMS Hunt Schedule (#507) is used to specify when calls should be routed to
the Automated Attendant(s).
5-10
Automated Attendant Service