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Call Answer Service Operator
Call Answer Service Operator
At a Glance
System Administration Menu
[
1
] System Parameters
[
5
] Call Answer Service Operator extension
Programmable by
System Administrator
Factory Setting
Call Answer Service Operator
10
extension
Mail System Planning Form
C
Description
The Call Answer Service Operator is the extension to which callers needing help are
transferred. The following situations can cause a call to be transferred to the Call
Answer Service Operator:
In Automated Attendant Service, if the Dial 0/Timeout Action is set to Transfer
Calls to the Call Answer Service Operator and any of the following actions
occurs:
—
The caller does not respond to the Touch-Tone Gate Greeting.
—
The caller does not make a selection from the Main Menu.
—
The caller does not make a selection from a Submenu.
—
The caller dials [
0
].
While in a Bulletin Board mailbox, if the Call Answer Service Operator is
programmed as the Dial 0 Destination and the caller dials [
0 ].
In a Call Answer Service or Transfer-Only mailbox, if the mailbox does not
have a Personal Operator programmed and the caller dials [
0 ] before or after
leaving a message in the mailbox.
In Voice Mail Service, if a subscriber dials [
★
] [
T
] [
0
] ([
★
] [
8
] [
0
]).
■
■
■
■
The factory setting for the Call Answer Service Operator is extension 10, but you can
change it to any extension in the system.
5-30
Call Answer Service Operator