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System Administrator’s Responsibilities
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Callers claiming to be the “phone” company. Ask for a callback
number.
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Callers trying to obtain sensitive information or asking for assistance in
placing outside or long-distance calls. Ask for a callback number.
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Increases in internal requests for assistance in making outside calls
(particularly international calls or requests for dial tone).
Make users with Outcalling privileges aware of the potential risks and
their responsibilities.
Never distribute the office telephone directory to anyone outside the
company.
Collect old office telephone directories and shred them.
Never discuss your telephone system’s numbering plan with anyone
outside the company.
Never accept collect telephone calls from unknown callers.
Any time a call appears to be suspicious, call the National Service
Assistance Center at 1 800 628-2888.
You should also take advantage of AT&T monitoring services and
devices, such as the NetPROTECT
SM
family of fraud-detection devices,
CAS with HackerTracker®, and CAT Terminal with Watchdog. Call
1 800 638-7233 to get more information about these products and
services.
Routine Maintenance
The following list is intended to give you an idea of the types of tasks involved in
routine maintenance:
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Assigning a Call Answer Service Operator, General Mailbox Owners, Fax
Message Receivers, and Group Mailbox Owners. Be sure that people
designated to serve in these roles are aware of what is expected of them.
Refer them to the User’s Guide for a description of their responsibilities.
Maintaining mailboxes. Tasks typically involve adding and deleting
mailboxes to accommodate personnel changes, and initializing mailbox
passwords if subscribers forget them.
Maintaining Group Lists to facilitate sending messages to groups of
subscribers. Be sure to keep subscribers informed about the lists.
Resetting System Time, for example, if you are in an area that observes
daylight saving time.
Maintaining the Business Schedule to accommodate holidays, temporary
closings or openings, and changes to your company’s hours of
operation.
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