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Open or Closed for Today
Close for Today
When you change an Automated Attendant to Close for Today, callers hear the
Automated Attendant’s Night Main Menu.
If the Touch-Tone Gate is On, you have to choose one of the following options:
■
■
■
Use the Night Touch-Tone Gate Greeting.
Use the default Temporary Closure Greeting. (See “Default Temporary Closure
Greetings” on page 5-115.)
Record a Temporary Closure Greeting.
IMPORTANT:
If you record a Temporary Closure Greeting, you must remember to do the
following:
■
■
If the system is in monolingual mode, prompt callers to press [ 1 ] if they
are calling from a touch-tone telephone.
If the system is in bilingual mode, prompt callers to press [
1 ] to hear
prompts in the primary language or [
★
] [
1
] to hear prompts in the
secondary language.
If the Touch-Tone Gate is Off, normally a greeting does not play before the Main
Menu. However, when you use Close for Today, you have the following options:
■
■
■
Use the regular Night Greeting. If you choose this option, no greeting plays
before the Night Main Menu (that is, only the Night Main Menu plays).
Use the default Temporary Closure Greeting. (See “Default Temporary Closure
Greetings” on page 5-115.) The greeting plays before the Night Main Menu.
Record a Temporary Closure Greeting. The Temporary Closure Greeting that
you record plays before the Night Main Menu.
IMPORTANT:
If you record a Temporary Closure Greeting and the system is in bilingual
mode, greet callers in both the primary and secondary languages. The Main
Menu will prompt callers to select a language.
Resume Regular Schedule
When you have used Open for Today or Close for Today for a temporary deviation
from your regular business schedule, the regular schedule automatically resumes at
midnight. If you want to revert to the regular schedule immediately, you can use the
Resume Regular Schedule option.
The Resume Regular Schedule option overrides Open for Today, Close for Today, or
the Temporarily Closed option of the Business Schedule. The Automated Attendant
reverts either to the Switch Mode or the Business Schedule, whichever the Schedule
Controller is programmed to follow.
5-114
Open or Closed for Today