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Verifying System Operation
and Troubleshooting
6
Verifying System Operation
The procedures in this section can be used to verify that the mail system is
operating properly. If you have any problems, check the programming as
described in Chapters 3 and 4. If you cannot resolve the problem, call for
support: in the continental U.S., call the hotline at 1 800 628-2888; outside
the continental U.S., call your Sales Representative or local Authorized
Dealer.
Voice Mail Service
To check for correct operation of Voice Mail Service, you should verify that the
Voice Mail greeting plays when you call each extension that is connected to a
port on the mail system.
Verify Mail Service Greeting
Make a call to each PARTNER MAIL extension by pressing [ Intercom ] and dialing the
extension number. (PARTNER MAIL extensions are identified on communications
system Planning Form B1.) You should hear the Voice Mail Service greeting.
NOTE:
If the mail system is in bilingual mode, you should hear the Voice Mail
Greeting in the primary and the secondary languages.
Verifying System Operation and Troubleshooting
6-1