Filter
Top Products
PARTNER MAIL Services
Interactions with the Communications System
Automated Attendant Service is used with the following communications system
features:
Group Call Distribution (#206) Setting 1 identifies the lines to be
answered by Automated Attendant Service.
■
■
■
VMS Hunt Schedule (#507) specifies when the communications system is
to route calls to Automated Attendant Service:
—
—
Always (factory setting).
Day Only (only when the communications system’s Night Service is
off).
—
Night Only (only when the communications system’s Night Service is
on).
VMS Hunt Delay (#506) specifies whether Automated Attendant Service
is to provide immediate or delayed call handling (see Figure 1-2):
—
Immediate (factory setting). Automated Attendant Service answers
calls on the second ring. The receptionist acts as backup. This allows
most calls to be routed to the correct destination without the
assistance of the receptionist.
—
Delayed. Automated Attendant Service answers calls after the fourth
ring. This delay gives the receptionist an opportunity to answer the
call if he or she is available.
Automated Attendant Service recognizes calls from fax machines that
produce industry-standard fax calling (CNG) tones. If VMS Hunt Delay is
set to Immediate, you can specify a fax extension or a fax Hunt Group to
which the Automated Attendant transfers fax calls. You also can specify
an extension to be notified when a fax arrives. For more information, see
Fax Extension and Fax Message Receiver.
For more information about these communications system features, see the
Programming and Use guide for your communications system.
Introduction
1-5