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Form H: Main Menu Definition Description
Form H: Main Menu Definition Description
21.
22.
23.
Multiple Automated Attendant ONLY
If there are Multiple Automated Attendants, check one of the three boxes to show to which
Automated Attendant this form applies.
Day or Night Main Menu
Check one of the two boxes to show whether this prompt is for the Day Main Menu or the Night Main
Menu.
Main Menu Definition
The number that the caller presses to make a selection from an Automated Attendant menu is called
the Selector Code. There are nine possible Selector Codes. The Automated Attendant’s response to
the caller’s selection is called the Selector Code Action. There are five possible Actions:
Action
Automated Attendant
Caller
1 Performs Selector Code Transfer
Is transferred to a predetermined extension, Calling Group,
Hunt Group, or mailbox.
2
Plays a Submenu
Hears another menu of options.
3
Plays an Announcement
Hears a recorded announcement.
4 Prompts for Transfer
Is prompted to dial an extension number.
5
Performs Direct Extension
Is transferred to the extension, Calling Group, Hunt Group, or
Transfer
mailbox that the caller dials.
For Action 1, the transfer destination must be programmed as part of the menu definition. For
example, suppose Jane Brown on extension 20 is ABC Bank’s mortgage expert. If the bank’s menu
prompt says “Press 3 for information about mortgages,” extension 20 can be programmed as the
transfer destination. When a caller presses [
3 ], the call is transferred to Jane Brown.
In contrast to Action 1, the transfer destination for Action 5 must be identified by the caller. For
example, the menu prompt might say “If you know the extension of the person you wish to reach,
please enter it now.” In the ABC Bank scenario described earlier, if the caller dials 20, the caller is
transferred to Jane Brown.
Action 5 indicates that the first number dialed by the caller is the first digit of an extension, Calling
Group, Hunt Group, or mailbox number, not a menu selection. If callers should be able to dial
extension, Calling Group, Hunt Group, and mailbox numbers directly from the Main Menu, Action 5
must be assigned to all Selector Codes that match the first digit of all extensions, groups, and
mailboxes in the system. For example, if the system has extensions 10 through 24, Guest Mailboxes
60 through 65, Calling Group 71, and Bulletin Board mailboxes 80 through 83, Action 5 must be
assigned to Selector Codes 1, 2, 6, 7, and 8. The remaining Selector Codes can be used for other
Actions.
Action 4 is similar to Action 5; it lets callers dial extension, Calling Group, Hunt Group, or mailbox
numbers. However, it uses only one Selector Code. The menu prompt says something like, “If you
know the extension number of the person you wish to reach, press [
3 ].” When the caller presses [ 3 ],
another prompt says, “Please enter the extension number now.” Using the ABC Bank scenario, to
reach Jane Brown, the caller would dial [
3
], then [
2
] [
0
].
For Action 2, a unique Submenu Number must be programmed as part of the menu definition. Then,
Form I is used to write the Submenu prompt. Form J is used for the Submenu definition.
For Action 3, a unique Announcement Number must be programmed as part of the menu definition.
Then, Form K is used to write the Announcement.
Mail System Planning
A-17