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Table 5-1. Class of Service Table
Mailbox
Message
Greeting Transfer
Mailbox
Outcalling
COS Storage Length
Length
Permitted *
Type
Permission
1
2
3
4
5
6
15
16
17
**18
19
20
21
22
23
10 min
60 min
10 min
60 min
60 min
60 min
0 min
0 min
0 min
60 min
0 min
0 min
0 min
0 min
0 min
5 min
10 min
2 min
2 min
Yes
Yes
Call Answer Service
Call Answer Service
No
No
Yes
Yes
Call Answer Service
Call Answer Service
Yes
Yes
5 min
10 min
2 min
2 min
Call Answer Service
No
10 min 2 min
No
10 min 2 min
No
Call Answer Service
Yes
N/A
N/A
N/A
No
No
No
Automated Attendant 1
Automated Attendant 2
Automated Attendant 3
No
No
No
0 min
0 min
0 min
30 min 2 min
No
Call Answer Service
No
4 min
No
Bulletin Board
No
0 min
Transfer-Only
No0 min
2 min
Yes
0 min
0 min
0 min
N/A
N/A
N/A
Yes
Yes
Yes
Automated Attendant 1
Automated Attendant 2
Automated Attendant 3
No
No
No
*
**
Only mailboxes 10–57, 71–74, and 771–776 can be assigned a COS with Transfer Permitted (COS 1-4 and 20-23).
COS 18 is for special purposes, such as dictation, where a long message needs to be recorded.
Mailbox Storage
The Mailbox Storage value defines the maximum minutes available for storing
messages in an individual mailbox. Each Call Answer Service mailbox has either 10
or 60 minutes of storage available, depending on its Class of Service. Bulletin Board,
Automated Attendant, and Transfer-Only mailboxes have no message storage space.
IMPORTANT:
The factory-set total storage time for all mailboxes is 6 hours for a two-port
system, 11 hours for a four-port system, and 16 hours for a six-port system.
The total message storage time that you assign for all mailboxes can exceed
the total storage time available for the system. However when the total storage
time has been used, the mail system will not take any more messages, even
though an individual’s mailbox may not be full. Call Answer Service mailbox
owners must delete messages to free space for new messages.
When a caller reaches a full mailbox, the system prompts the caller to transfer to
another extension or to press [
0 ] for assistance. If the caller presses [ 0 ], the call is
transferred to the mailbox’s Personal Operator, or the Call Answer Service Operator if
a Personal Operator is not administered.
5-84
Mailbox