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Automated Attendant Service
Related Mail System Features
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Announcements (Automated Attendant) can be included as options on
Automated Attendant Main Menus and Submenus.
A Bulletin Board mailbox can provide an informational message that callers
can hear when they access the Automated Attendant.
Business Schedule and Temporarily Closed specifies the hours and days
that your company is open or closed if the Schedule Controller for an
Automated Attendant is set to follow the PARTNER MAIL Business Schedule.
Dial 0/Timeout Action (Automated Attendant) determines what the
Automated Attendant does if the caller presses [
0 ], does not make a selection
from a Main Menu or a Submenu, or does not respond to a Touch-Tone Gate
Greeting. The choices are:
—
Transfer to the Call Answer Service Operator
—
Record a message in the General Mailbox
—
Disconnect
—
Transfer to an Extension
Fax Extension and Fax Message Receiver can specify a Fax Extension or
Fax Hunt Group to which the Automated Attendant automatically routes fax
calls and the extension to be notified when a fax is received.
The Touch-Tone Gate Greeting is heard by any caller who reaches an
Automated Attendant for which the Touch-Tone Gate is On. See Greetings
(System).
Language specifies monolingual or bilingual mode and the language in which
callers hear prompts and menus.
If you have multiple Automated Attendants for which lines are assigned using
communications system Group Call Distribution (#206) Setting 1—Assigned,
Line Assignments must be used to assign lines to Automated Attendant 2
and Automated Attendant 3. Lines not assigned to either Automated Attendant
2 or 3 are assigned automatically to Automated Attendant 1.
Main Menus (Automated Attendant) specify what callers hear when an
Automated Attendant answers the call.
Schedule Controller specifies whether the Automated Attendant follows the
Switch Mode or the PARTNER MAIL Business Schedule to determine Day and
Night operation.
Single/Multiple Automated Attendant is used to configure your mail system
with one or up to three Automated Attendants.
Submenus (Automated Attendant) provide additional options to callers.
Touch-Tone Gate can tell the Automated Attendant whether the caller is
calling from a touch-tone or a rotary phone.
Automated Attendant Service
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