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CHAPTER 6. USING STRATA CS WITH A REMOTE PHONE 6-5
Tips for all remote phone use ______________________________
The following sections apply to all remote phone use.
Using ** instead of Flash at a remote phone
When using the Strata CS telephone commands with any remote phone, including external
stations, you must press ** instead of Flash, for example, to put calls on hold or use call-handling
commands such as transfer or conference.
If you’re using an external station and ** has no effect, check with your system administrator to
make sure that Strata CS “voice resources” are enabled for your external station.
Placing Strata CS calls with an IP phone external station
If you have an IP phone defined as an external station, you place Strata CS calls exactly as if
you were using a desk phone in the office. There is no need to log in and press # to place calls,
as with other external stations. When you pick up the IP phone you connect to Strata CS internal
dial tone, so you can dial extensions directly, use the telephone commands without logging in,
and so on. As with a desk phone, use access codes (such as 9) to dial external calls.
Receiving your voice messages at a remote phone
You can have Strata CS automatically call you when you receive a new voice message, so that
you can hear the message as soon as it arrives. For instructions on setting up call notification of
new voice messages, see “Setting up call notifications” on page 13-14.
If you are using call notifications, you can log on and change the phone number to which
notification calls are sent, so that continue to you receive them wherever you go. To change the
call notification number, log on to your account and press
6 4.
Using Strata CS from a remote number without ViewPoint ______
This section does not apply to you if you have an IP phone defined as an external station.
When working at remote number without ViewPoint, you can still receive your Strata CS calls
using call forwarding, screen them using verbal call screening options, and handle them using
the telephone commands, including transfer, conference and call recording. For instructions on
verbal call screening, see “Call announcing” on page 4-2. For instructions on using the
call-handling telephone commands, see “Handling calls with the phone” on page 4-6.
By calling the office and logging on, you can check your voicemail, change your account
settings, and (providing you have permission) place new outbound calls through Strata CS. See
the following sections for instructions.