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CHAPTER 10. USING THE EXTENSIONS LIST 10-3
Extensions folder tabs
The Extensions folder contains tabs that display related groups of extensions. Click each tab to
view its contents.
Q All tab. This tab displays all Strata CS extensions. Your system may be configured to
not show this tab.
Q Workgroup tabs. The Extensions folder contains a tab for each public workgroup of
which you are a member, and a tab for each personal workgroup that you created and
decided to show as a tab. Click a workgroup tab to see the extensions within that
workgroup. See
“Using workgroups” on page 16-13.
Q Queue tabs. If you are an agent in call center queues, the Extensions folder contains a
tab for each queue. Click the tab to see the agents who are members of that queue.
Extensions folder columns
The following table shows the columns that are available in the Extensions folder. To show or
hide columns, see “Showing and hiding columns” on page 18-22.
Column Description
Type of extension or user phone state. The
extension types are:
User whose phone is on hook
User whose phone is off hook
Call center agent in wrap-up state
Auto attendant
Call center queue
Workgroup
IVR Plug-in
IP Gateway user (phone status not available)
Icon for the user’s current personal status.
Name Extension’s name.
Ext Extension.