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9-2
About personal statuses ___________________________________
Your personal status lets your colleagues know where you are and what you are doing. It also
specifies how your calls are handled under specific circumstances.
A personal status consists of the following:
Q A personal status icon and a name, such as Available. These appear next to your name
in the Extensions list, so that other Strata CS users can see at a glance whether you are
in the office and available. Likewise, by looking at the Extensions list you can see the
personal status of other users. For example, if the Extension list shows Helen Shire in
the personal status On Vacation, you would know not to call her.
Q A collection of preferences that determines how your incoming calls are handled. For
example, the Do Not Disturb status sends your incoming calls directly to voicemail
without ringing your phone.
Each personal status consists of the following call handling preferences:
Q Where I Am specifies the phone at which your incoming calls ring. Changing this setting
is equivalent to forwarding your calls. See
“Forwarding calls” on page 15-3.
Q Taking calls determines whether your phone rings when calls arrive.
Q Queue calls is a setting for call center agents that determines whether or not the queue
sends them calls. See
Appendix B.
Q Routing List specifies the routing list that Strata CS uses to process calls. For more
information about routing lists, see
“Using routing lists” on page 15-7.
Q Greeting specifies the recording that Strata CS plays to callers when they reach your
voicemail (or any other final action of your routing list). For more information about
greetings, see
“Managing greetings” on page 13-18.
Example: When you leave the office for an off-site event, you can select the personal status
Out of the Office. This Strata CS personal status can change your
Where I Am setting to forward
your calls to the number that you specify. It can also change your
Greeting, so that callers who
reach your voicemail hear a special greeting that you recorded (“I am out of the office this
morning. Please leave a message, or you can try me again later, as my calls are forwarded to
where I can be reached”).
Note: To change your personal status, you must have permission to do so. If you cannot change
your personal status, see your system administrator.