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Working in multiple folders
You can have several folders open at once by opening each folder in its own window. To open
a folder in its own window, right-click a folder button in the Favorite Folders list and choose
Open in New Window on the shortcut menu.
When you want to shut down ViewPoint, you can close all ViewPoint windows at the same time
by choosing
File > Exit and Log Off on the main menu.
Call Monitor \ Extensions
View all Strata CS extensions, their personal statuses,
and who is on the phone now.
Call Monitor \ Queue Monitor
Call Center agents only. View and manage agents,
and view real-time queue statistics.
Configuration \ Call Rules
Set up custom call handling for individual callers or for
specific dates or times.
Configuration \ Greetings
Record your voice-mail greetings and change the
active greeting.
Configuration \ Personal Statuses
Manage personal statuses that communicate your
location and availability to your coworkers and control
how your incoming calls are handled.
Configuration \ Routing Lists
Set up “follow me” call forwarding (calls ring a series
of numbers to find you), and direct calls to workgroups
or other extensions.
Configuration \ Workgroups
Define groups of users and contacts. You can then
send voice messages to the group, call all group
phones, share your ViewPoint folders with the group,
and more.
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Folder Description