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CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-5
To disable hands-free answering, press Flash to go to dial tone, then press *10. You hear
“Hands-free answering is off.”
Note: You can also control hands-free answering through ViewPoint. See “Enabling and
disabling hands-free answering” on page 18-11.
Placing, receiving and ending calls with hands-free answering
To place a call using hands-free answering, press Flash for a dial tone and then dial the number.
To receive a call, wait for a zip tone (a beep) to notify you of the incoming call. Strata CS
connects you based on your call announcing settings (see “Call announcing” on page 4-2). If call
announcing is turned off, you are connected to the caller immediately after the zip tone.
To end a call while you are using hands-free answering, press
Flash and then press 3 to hang
up. (If the other party hangs up, that will also end the call.) After the call ends, you may hear
dial tone for a brief period of time before you return to off-hook status.
You can cut short the dial tone and return to silent off-hook status by pressing
Flash.
Hands-free answering and routing lists
In hands-free mode, your phone picks up whenever an incoming call arrives, so normally calls
will never proceed to subsequent actions on your routing list (such as voicemail). However,
callers can be sent to the next action on your routing list in either of the following ways:
Q Manually by you with call announcing. If you are using call announcing, you can send
a call directly to voicemail by pressing
2 at the call announcing prompt, or to the next
action on your routing list by pressing
Flash 3. See “Call announcing” on page 4-2.
Q Manually by the caller without call announcing. If you are not using call announcing,
the caller has a 10-second window after the call is connected in which they can press
#
to go to the next action on your routing list, which by default is voicemail.
For more information about routing lists, see “Using routing lists” on page 15-7.
Receiving internal intercom calls with voice-first answering
If you use a supported ADSI, digital or SIP phone as your Strata CS station, you can use
voice-first answering, which turns your speakerphone into an intercom for internal callers.
When you receive an internal call with voice-first answering enabled, you hear a zip tone (a
beep) to alert you to the incoming call. The caller is then connected based on your settings for
call announcing (see “Call announcing” on page 4-2). If you have call announcing turned off,
the caller can begin speaking over your speakerphone immediately after the zip tone, and you
can answer without needing to touch your phone at all. If you are not at your desk, the caller can
press # to go to voicemail or the next action in your routing list to try you at a different location.
When the call ends, the phone speaker is automatically turned off and your phone is returned to
on-hook status.
Note: If you have an ADSI phone, receiving a call in voice-first mode causes the message
waiting light to blink for the duration of the call, even though you have no new voice messages.